FAQ's
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Do you create custom orders, for example, custom sizes or custom colour ways?
Yes we do! Please get in touch with us on sales@yinkacollections.com, custom orders usually take around 5- 7 days.
Do you accept refunds?
We have a strict 14 days return policy, any unwanted Yinka pieces must be returned to us in the same condition within 14 days of receiving to be eligible for a refund.
What type of yarn do you use?
We use 100% vegan acrylic polyester yarn as well as chenille wool. We also use recycled -shirt fibres and cotton in selected items. both are animal and environmentally friendly.
Where are your items made and who makes them?
All of our pieces are designed and handmade by our mum in Manchester, U.K 📍
How do I care for my Yinka piece?
For more information please see our page on 'Caring for your Yinka pieces'
My yinka piece looks slightly different to the image on the website, why is this?
Due to the handmade and made-to-order nature of the piece, each piece may slightly vary – pls don't worry. Any variations or unevenness in the design are characteristics of their unique handmade nature. Even more reason to love your yinka pieces!
Forever pieces need loving, tender care! 💕
We recommend you wash on a very delicate wash cycle and dry flat. Use the 'spot cleaning' technique if you have any small stains on your knitwear. To spot clean, damp a cloth with cold or warm water and pat the area. Please be extra careful if you are spot cleaning your knitwear piece - do not use soap or rub the area, as it may result in felted wool.
Use chunky material hangers and be careful when wearing jewellery that may snag on the wool.
Not suitable for rain or snow!
If you do find any loose pieces of wool, do not be alarmed this can happen. We suggest using sharp scissors to remove any loose bits, or simply tucking them back in.
Any questions please get in touch, we are happy to help!
hello@yinkacollections.com